Where to find information about us and our products.
We are J. V. Barrett & Co. Limited, a limited company registered in England and Wales with company number 01225448. Our registered office is at Barrettine Works St. Ivel Way, Warmley, Bristol, England, BS30 8TY. Our trading address is Unit 4, Caxton Business Park, Crown Way, Warmley, Bristol, BS30 8XJ.
We trade under the name Barretine Environmental Health.
You can find information about Barrettine Environmental Health and our products on our website (https://www.barrettineenv.co.uk/) or from our sales staff before you order.
We are members of The National Pest Technicians Association (NPTA), the British Pest Control Association and Basis.
This contract sets out:
If you have any questions about this contract or any orders you have placed, please contact us by:
We also confirm the key information to you in writing after you order, either by email or in your online account.
When you buy from us you are agreeing that:
If you buy goods on our site you agree to be legally bound by this contract.
These terms and conditions apply only if you are buying goods on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and conditions apply to such purchases, which can be accessed [here].
This contract is only available in English. No other languages will apply to this contract.
When buying any goods on our site you also agree to be legally bound by:
All of the above documents form part of this contract as though set out in full here.
We contact you once we have processed the order to let you know when the order will be dispatched or if there is a slight delay due to stock not being available.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we are not allowed to sell a product to you, because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
You will own your product once we have received payment in full.
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.
A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.
Your legal right to change your mind. For most of our products bought online, or over the telephone you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If the product is for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team, fill in the online form [HERE] or a print-out and post it to us at Unit 4, Caxton Business Park, Crown Way, Warmley, Bristol, BS30 8XJ.
You have to return the product at your own cost. You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product. You should send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for products which can't be posted contact our Customer Service Team.
We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags or packaging have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team can advise you on whether we're likely to reduce your refund.
When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
If you think there is something wrong with your product, you must contact our Customer Service Team. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
Changes we can always make. We can always change a product:
Changes we can only make if we give you notice and an option to terminate. If we make any other change to the product we'll notify you and you can then contact our Customer Service Team to end the contract before the change takes effect and receive a refund for any products you've paid for, but not received:
We can suspend the supply of a product. We do this to:
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 4 weeks we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 4 weeks you can contact our Customer Service Team to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We can stop providing a product. We will let you know if we do this and we will refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you for a product and claim any compensation due to us if:
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our products as per our Complaints policy.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this. We may not agree if we are not allowed to sell products to the person you propose to transfer your contract to for any reason.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
These terms were last updated on 27th October 2023.
USE BIOCIDES SAFELY. ALWAYS READ THE LABEL AND PRODUCT INFORMATION BEFORE USE.
Please refer to product labels for technical & treatment guidance before commencing with any application.
Manufacturer's guidelines supersede all search information provided by this website.
Professional requirements and regulatory conditions that support the Public Health Sector and we are internationally accredited for Environmental & Quality Management Standards.